Frequently Asked Questions
Find answers to common questions about our platform, your account, and vendor services.
General Questions Might You Have
How to contact with Customer Service?
You can reach the GA&A Events team by visiting our Contact Us page, emailing us directly, or using the live chat feature on our website. We typically respond within 24 hours.
How do I delete my account?
If you wish to delete your account, please contact our customer service team. We will process your request and permanently remove your data from our servers within 48 hours.
Where is the edit option on my dashboard?
Once logged into your dashboard, look for the “Settings” or “Profile” tab on the left-hand menu. You will find the “Edit” button next to your profile details and listing information.
What can I display in my vendor profile?
Vendors can display their business logo, a cover photo, a detailed description of their services, a photo gallery, pricing packages, business hours, location, and direct contact/enquiry forms.
What information is provided for each couple?
When a couple submits an enquiry, vendors receive their name, email, phone number, wedding date, estimated guest count, and a personalized message detailing what services they are interested in.
Groom & Bride Questions Might You Have
How do I delete my couple account?
You can deactivate your couple account by going to your Couple Dashboard, clicking on “Settings,” and selecting “Delete Account.” Alternatively, you can contact our support team to assist you.
Where is the edit option on the couple dashboard?
Navigate to your Couple Dashboard and click on “My Profile” or “Wedding Details.” You will see an “Edit” pencil icon next to each section, allowing you to update your budget, guest list, and partner details.
What information is provided to vendors when I inquire?
When you click “Request Pricing,” vendors receive your name, contact info, wedding date, and your specific requirements. This ensures they can provide you with an accurate and personalized quote.
How do I contact a vendor?
Every vendor listing features a “Request Pricing” or “Contact Vendor” button. Click this, fill out your event details, and your message will be sent directly to the vendor’s dashboard and email.
How do I save my favorite vendors?
While browsing vendors, simply click the heart icon on their listing card. This will save them to your “Wishlist” which you can easily access from your Couple Dashboard.
Pricing Questions Might You Have
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for vendor subscription payments. Payments are processed securely through our platform.
How do I upgrade my pricing plan?
Log into your Vendor Dashboard, navigate to the “Pricing” or “Subscription” tab, and select the plan you wish to upgrade to. The system will automatically prorate the difference.
Are there hidden fees for couples?
Absolutely not. It is completely free for couples to browse vendors, use our planning tools, and request quotes. We believe in transparent, honest pricing for everyone.
Will my vendor subscription auto-renew?
Yes, for your convenience, vendor subscriptions automatically renew at the end of the billing cycle (monthly or annually). You can cancel auto-renewal at any time from your dashboard settings.
Can I get a refund on my vendor subscription?
Please review our Refund and Returns Policy for full details. Generally, we offer refunds within the first 14 days of a new subscription if you are unsatisfied with the platform.
Vendor Questions Might You Have
How do I list my wedding business on GA&A Events?
Click the “Join Now” or “List Your Business” button on our site, create an account, and choose the listing plan that fits your needs. You can have your profile live in minutes.
How do leads reach me?
When a couple inquires about your services, the lead is instantly sent to your Vendor Dashboard’s inbox, and a notification is forwarded to your registered email address.
Can I pause my vendor listing?
Yes. If you are fully booked or on vacation, you can temporarily pause your listing from your dashboard. This will hide your profile from search results until you are ready to take bookings again.
How do I respond to reviews?
Go to your Vendor Dashboard and click on the “Reviews” tab. You will see all your reviews and can write a public response to thank the couple or address their feedback.
What is the difference between a Featured and Spotlight Badge?
A Featured Badge highlights your listing in standard search results. A Spotlight Badge gives you premium visibility on our homepage and top-category pages, ensuring maximum exposure to couples.