Frequently Asked Questions
Find answers to common questions about our platform, your account, and vendor services.
General Questions Might You Have
How to contact with Customer Service?
You can reach the GA&A Events team by visiting our Contact Us page, emailing us directly, or using the live chat feature on our website. We typically respond within 24 hours.
How do I delete my account?
If you wish to delete your account, please contact our customer service team. We will process your request and permanently remove your data from our servers within 48 hours.
>Where is the edit option on my dashboard?
Once logged into your dashboard, look for the “Settings” or “Profile” tab on the left-hand menu. You will find the “Edit” button next to your profile details and listing information.
What information is provided for each couple?
When a couple submits an enquiry, vendors receive their name, email, phone number, wedding date, estimated guest count, and a personalized message detailing what services they are interested in.
Groom & Bride Questions Might You Have
How do I delete my couple account?
You can deactivate your couple account by going to your Couple Dashboard, clicking on “Settings,” and selecting “Delete Account.” Alternatively, you can contact our support team to assist you.
Where is the edit option on the couple dashboard?
Navigate to your Couple Dashboard and click on “My Profile” or “Wedding Details.” You will see an “Edit” pencil icon next to each section, allowing you to update your budget, guest list, and partner details.
Pricing Questions Might You Have
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for vendor subscription payments. Payments are processed securely through our platform.
Are there hidden fees for couples?
Absolutely not. It is completely free for couples to browse vendors, use our planning tools, and request quotes. We believe in transparent, honest pricing for everyone.